The Engagement

The brand's product-creation calendar had been stretching later every season, with no single explanation across design, development, sourcing, or manufacturing. The engagement ran in two phases: a full assessment of the calendar itself — milestones, handoffs, systems — followed by a review of whether the product team's structure matched the calendar it was running.

The Approach — Fourteen Conversations, One Map

Fourteen stakeholders were interviewed across design, development, product management, operations planning, domestic manufacturing, and sourcing — spanning headquarters, an Asia-based operating hub, and factory leadership on two continents.

Three themes surfaced independently, regardless of function or geography:

01
ROLES & RESPONSIBILITIES — ACCOUNTABILITY AND COMMUNICATION GAPS
02
SUPPLY CHAIN STRENGTH — UNEVEN ACROSS PARTNERS
03
PROJECT COORDINATION — NO SINGLE OWNER OF THE CALENDAR
The calendar wasn't broken in one place. It was slow in a dozen small places that no one owned end to end.
Mechanical Calendar Solutions

The fastest wins were mechanical, not organizational — physical sampling and shipping steps were adding weeks that digital tools and earlier sequencing could remove almost immediately:

LeverCurrentProposedNote
3D-printed lasts & soles, replacing shipped physical models2 weeks2 daysExternal fablab plus an internal rapid-prototyping investment
Asia–North America transit lead time1 week3 daysShip by Friday to receive Monday
6-pair sales sample creation2 weeks0–1 weekCombined with the first proto pair instead of run separately
Mechanical drawings ahead of tech-pack release8 days0 daysStep wasn't actually being used downstream — cut entirely
Last development startAt tech-pack release14 days earlierStarting at design review saves 2–3 weeks overall
Material brief & development startAt tech-pack releaseUp to 50 days earlierPending the earlier last-development start above
Process & Ownership

Mechanical fixes bought weeks. Closing the gap for good meant naming an owner for every milestone that had none, and giving global teams a shared, current picture of the plan.

Clear Ownership

Named owners for calendar adherence, domestic manufacturing scheduling, tooling engineering, and last-development and fit review — accountability tied to milestones, not just function.

Global Communication

One PLM system as the single source of truth, a daily response standard with Asia-based partners, and a teardown review — cost, manufacturing, fit, product — at every milestone.

Cross-functional product team touring a factory floor during a calendar review
Costing, Redesigned

The costing process ran without a formal structure — no consistent timing, no clear owner. The fix: benchmark costing at brief, weekly design-to-cost reviews, and clear file governance splitting development costs from production costs.

Domestic Manufacturing Alignment

Product-creation and domestic manufacturing were optimizing for different goals, with no forum to align them. A single project manager was made accountable for one shared calendar; an internal color lab cut custom color development from 7 weeks to 2 weeks; and low-tech "build bridges" steps — factory tours, a shoe-making day, shared milestone reviews — rebuilt the empathy a purely digital process had eroded.

Supply Chain & Team Structure

The brand's sourcing plan was mid-pivot toward a more sophisticated supply chain built for innovation work its long-standing manufacturing partner wasn't suited for. Rather than replace the legacy relationship outright, the recommendation was a structured trial — letting the two supply chains create healthy competitive tension.

Two team-structure options were laid out side by side so leadership could choose deliberately:

Option 1 — PD Inside Product

Development sits inside the product team, with process engineering matrixed in for technical fit and tooling. Development owns calendar adherence and costing; product is accountable for the outcome.

Option 2 — PD as Operations Engineering

Development becomes its own function reporting through sourcing/operations. Product owns calendar adherence directly; development is accountable, with a shared leadership checkpoint on allocation.

The Outcome

Leadership walked away with a short, mid, and long-term roadmap instead of a single reorg — mechanical fixes ready to ship immediately, ownership changes for the next season, and a team-structure decision made with both tradeoffs laid out clearly. The throughline: borrow what's worked elsewhere in the industry, but tailor it to this brand's own way of working rather than transplanting it wholesale.

Recognize your own calendar in this story?

Most calendar problems are a mix of a few mechanical fixes and one or two ownership gaps. Start with a conversation about where yours is slipping.

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